Collections advisor

Job Overview

Job Advert
Job Title: Collections Advisor (Relationship Manager)
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Basic Salary: £33,057 pa, plus bonus
Shift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pm.
Friday: 9am to 4pm or 9am - 5pm.
Occasional Saturday and month end additional hours as per business needs.

Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

About Us

Evolution Money is a Certified B Corp with a social purpose. We are committed to empowering individuals and fostering long‑term financial well‑being, providing bespoke lending solutions to UK homeowners and challenging traditional norms.

The Role

Our Collections Team excels in supporting customers through difficult times. We seek a skilled Relationship Manager to ensure we meet our strategic goals whilst acting in the best interests of our customers.

Key Responsibilities

• Manage a set of customer accounts that are in arrears.
• Deliver quality customer service.
• Build an individual relationship with customers, going through income and expenditures.
• Set up payment plans and offer tailored support where appropriate.
• Handle difficult calls responsibly and work with vulnerable customers.
• Deliver high standards of customer service, taking ownership of personal performance while keeping the best interests of customers at heart.

Qualifications (minimum)

• 12 months continuous collections experience in consumer credit.

Qualifications (additional)

• A track record in managing customer accounts.
• Proven ability to identify the underlying cause of arrears.
• Experience dealing with vulnerable customers.
• Team spirit and a positive attitude.

Benefits

• Up to 25 days’ annual leave plus Bank Holidays.
• Your birthday off, every year.
• A healthcare cash plan.
• A contributory pensions scheme, matched up to 5%.
• Long Service Awards.
• Cycle to work scheme.
• Life Assurance.

We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness and respect to all prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money. We are proud to create an inclusive and diverse culture in our Evo Team community. We want to ensure you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are happy to discuss any reasonable adjustments you may require.

Evolution Money is a Disability Confident Commited employer. We offer interview to anyone with disability who meets the minimum criteria for the role. Proud member of the Disability Confident employer scheme.