<div><p>Equans is looking for an Trainee Resident Liaison Officer to join our team in Croydon on a full-time, fixed term basis with a salary range between £21,000-£25,000.</p><p>This is a fantastic opportunity to start a rewarding career in customer relations, supporting social housing and regeneration projects that have a real, positive impact on the local community.</p><p>As an Apprentice Resident Liaison Officer, you’ll support communication between residents, clients, and our site team — ensuring that everyone is well-informed, supported, and satisfied throughout the delivery of improvement works and building projects. You’ll be a key part of maintaining Equans’ reputation for quality and customer care.</p><p>A full UK driving license is preferred for this role.</p><h3>Key Responsibilities</h3><ul><li>Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates.</li><li>Support residents during refurbishment or maintenance projects, providing timely responses to any questions or concerns.</li><li>Attend resident meetings, site visits, and community engagement events to represent Equans positively.</li><li>Help record resident feedback and update tracking systems in line with company procedures.</li><li>Coordinate access arrangements, appointments, and special support requirements for residents.</li><li>Ensure resident homes are treated with care and respect throughout all works.</li></ul><h3>Who You Are</h3><ul><li>Enthusiastic and eager to learn, with a genuine interest in helping people and improving local communities.</li><li>A confident communicator with good interpersonal skills.</li><li>Reliable, organised, and proactive in solving problems.</li><li>Keen to develop a career in customer service, housing, or project coordination.</li><li>Full UK driving license is preferred</li></ul><h3>What We Offer</h3><ul><li>A recognised apprenticeship qualification</li><li>On-the-job training with experienced mentors</li><li>24 days annual leave + bank holidays</li><li>Pension scheme and life assurance</li><li>Employee benefits platform with discounts and wellbeing resources</li><li>Clear career development and progression opportunities within Equans</li></ul><h3>Who We Are</h3><p>At <b>Equans</b>, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands‑on experience and long‑term growth opportunities.</p><h3>Apply today</h3><p>to begin your journey with Equans in Slough — where you’ll gain valuable experience, support your community, and build a meaningful career in customer service and regeneration.</p></div>