Job Title – IT Communications Coordinator
Location – BL9 8RR
Working rota – Monday - Friday
Working hours – 40 Hours
Working model – 4 days in the office, 1 day working from home
Key Roles and Responsibilities:
The IT Communications Coordinator role is to coordinate, assist and support the IT functions of the business. The primary role is to administrate and co-ordinate the network line ordering and installation process for all UK and European group stores and aid in project delivery for the IT Operations team.
To assist in the management of all line and communications installs:
Ordering and administration of line installs
Agreeing suitable dates for the installs
Communication of dates to internal and external parties
Liaising with network suppliers and providing technical details
Updating the master database of configuration details
Being the point of contact on the day of install to ensure it runs smoothly
Escalating any issues during the install process
Management of an issue through to completion
Completing costings for each install
Helping to improve processes within the team
Raising internal tickets for the configuration of switches
Management of stock levels of switches and routers
Technical support during the process
Raising tickets for the internal support teams
Assisting in managing the time and schedules of comms rollouts for large group-wide projects
Joint responsibility in keeping all documentation required by the IT Operations manager up to date
Interface between the business and IT when coordinating the rollouts and new store openings
Monitoring issues within the rollouts/schedules and escalating to the IT Operations when required
Liaising with internal engineers when utilizing them for installs
Attending site when necessary to oversee major comms installs (note: some foreign travel may be required)
Producing a comms report on a weekly/monthly basis
Keeping the IT Operations manager informed on all schedules and any issues or risks
Assisting the IT Operations manager on any other projects when required
Minimum Qualifications:
Excellent written and verbal communication skills
Ability to effectively identify issues, log them, and communicate to other personnel
Communications background
The Company:
The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 90,000 colleagues in over 4,500 stores across several retail fascia in over 36 countries around the world.
We are an equal opportunities employer who embraces and values differences. We recognize the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.
To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people-first, digital leader, and customer-focused organization that provides operational excellence while continuously identifying new areas of growth in our day-to-day operations.
We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits:
Staff Discount on qualifying purchases across Group retail stores and online
Discounted Gym membership
Personal development opportunities to learn and develop at work
Access to Apprenticeships and accredited qualifications
Interested?
If you are interested in this position, then press the Apply Now button .
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion.
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
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