Customer transitions advisor

Customer Transitions Advisor

Edmonton

£41,236 - £43,406


North London (Edmonton)
Contract: Fixed Term
Full time, site-based (5 days per week)
Basic check required

About the role

We are looking for a Customer Transitions Advisor to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme.

You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met.

This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care.

About you

You will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery.

You will bring: