We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we've grown to be one of the most recognisable names on the high streets in the UK. We've evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world. We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them...
Role overview:
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities:
Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
Create and maintaincolleague schedulesto ensure proper coverage and productivity.
Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
Analysing sales data and financial reports to make quick and well-informed decisions, identifyingand responding to areas of opportunity Operationally & Commercially.
Develop and implement strategies to meet and exceed sales targets.
Attract, engageand motivate customers into making purchases by using the latest visual merchandising techniques.Ensuring merchandise displays are attractive and align to brand guidelines.
Ensure your teams are delivering the highest level of service in store in order toachieve a positive net promoter score (NPS)
Address customer inquiries, feedback, and complaints in a timelyand professional manner.
Driveexistingcustomer loyalty programs and promotions to enhance customer engagement.
Maintain compliance with company policies, procedures, and regulatory requirements.
Monitor and control store expenses to stay within budget.
Ensure the store complies withhealth & safety regulations.
Role objectivesand KPI's:
Contribute to achieving or exceeding the stores monthly sales target.
Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.
Achieve upselling or cross-selling targets.
Maintain a high Net Promotor Score.
Ensure stock accuracy during store Audits.
Ensure all new colleagues complete mandatory training required.
Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Ensure operational costs are kept within the allocatedbudget
Skills and Experience:
Previousmanagement experience in a fast-paced Retail/ Customer Facing environment
Passionate about retail & hold a good understanding of the latest trends and our competitors
Hold strong leadership skills & have previousexperience of coaching and developing a strong team
Strong communicationskills
Proven track recordof managing and exceeding sales targets and KPI's
Have experience in analysing reports & making commercial decisions
Keen eye for detail & commerciality. Previousexperience within visual merchandising would be advantageous
Promote JD Group values to internal and external stakeholders
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
Quarterly discretionary bonus schemes
Company discount of 30% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to digital health and well-being services through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
Company Sick Pay scheme
Health Care Cover
Discounted Gym memberships at JD Gyms
Life Assurance
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Blacks