A great opportunity to work for one of the leading employers in the area in this specialist role. They offer professional and structured training and development opportunities, genuine career progression and a benefits package which is second to none.
* Based in Epsom
* £25,000 - £27,000 (DOE)
* Monday – Friday, 9am – 5:30pm
* Hybrid (after probationary period)
* 23 days holiday (rising to 27) + option to buy and sell holiday
* Free parking
Job Description:
* Manage complex mortgage processes, including Buy to Let, Transfer of Equity, Interest Only mortgages, and specialised external programs.
* Oversee mortgage arrears administration, including report preparation, data provision, and legal recovery support.
* Handle deceased customer accounts, Powers of Attorney, third-party authorisations, and the registration process per guidelines.
* Fulfil responsibilities as specified in the Company’s Authorities Schedule.
* Administer centrally managed reports, conduct necessary research, corrections, and manage responses.
* Draft and issue customer correspondence as needed.
* Support testing functions, including form preparation, testing, and result review.
Person specification:
* Experience in administration.
* Customer service experience, ideally with phone-based interactions.
* Strong attention to detail.
* Ability to remain calm under pressure.
* Effective time manageme...