Job Title: Protection Services Case Owner
Location:
Office based role in Colchester, Essex
Department:
Protection Services Team
Target:
Administratively sound candidates with experience in Customer Service in a telephone-based setting.
Salary:
£24K Basic Salary
Hours:
Mon-Fri 9.00 AM - 5.30 PM.
Timeline:
Immediate Interviews & Start date
We are looking to appoint additional individuals who will have the opportunity to earn an industry-leading salary package and enjoy an unrivalled opportunity for career development and promotion within The New Homes Group.
Protection Services Case Owner Responsibilities
You will be part of a team responsible for proactively managing customers’ insurance applications, involving regular contact with clients and insurance providers, delivering high levels of customer service at all times.
As a Protection Services Case Owner, you should have a proven track record in customer service, with experience in telephone contact, excellent interpersonal skills, the ability to work independently and in a team, and a high level of accuracy.
Required Knowledge, Skills, And Qualifications
* Previous customer service experience is essential.
* Experience in a call centre environment preferred.
* Experience in Insurance Services is advantageous but not essential.
* Detail-oriented with experience in an administrative office environment.
* Motivated to meet and exceed targets and customer service standards.
* Excellent interpersonal skills, outstanding telephone manner, and strong listening skills.
* Proficient in Microsoft Office, including Excel, Word, and Outlook.
Benefits
* Permanent full-time role.
* Opportunities for progression, promotion, and personal development in a growing, market-leading business.
* Structured promotional tiers with salary and commission increases.
* 28 days paid holiday including Bank Holidays (plus your birthday off after passing probation).
* Contributory workplace pension.
* 24-hour Wellbeing Employee Assistance Programme.
* Death in service cover.
* Access to discounts platform, Perks at Work.
* Self-funded Healthcare plan.
* Discounted health screening and medical assessments.
* Discounted Nuffield Gym Membership.
* Discounts on estate agency, mortgage, and surveying services.
* Salary Sacrifice Car Leasing Scheme.
#J-18808-Ljbffr