We are looking for a Clinic Assistant /Receptionist to join our passionate team at SpineWorks Chiropractic Applicants must submit a cover letter to be considered for this amazing role
Very versatile role including: RECEPTION, MARKETING, SALES, ADMINISTRATION, PATIENT EDUCATION and PATIENT CARE ASSISTANCE
Our perfect applicant:
· people person with consistent positive attitude and high level of energy
· great skills on computer and social media
· strong interest in holistic health and well-being
· adaptable, inspiring and resourceful
· motivated by personal and business development
· relentless until goal is achieved
· thrives working in a busy environment
· strong experience in customer service /marketing / front of house
SPINEWORKS CHIROPRACTIC is a modern health clinic, offering state-of-the-art care in spinal and postural correction. Our team of 10 members including 3 chiropractors and 3 sports therapists offers a very positive and inspiring place to work. Our mission is to help as many people as possible to maintain health through natural chiropractic care.
please note - WE WILL ONLY CONSIDER APPLICANTS WHO SUBMIT THE ASSESSMENT AND WHO EXPLAIN THEIR INTEREST IN THE POSITION AND DETAIL THE RELEVANT EXPERIENCE AND QUALIFICATIONS.
Job Responsibilities:
* Front of house: greeting clients with a "family" feel, phone calls and emails
* Diary management and bookings
* Payments, daily banking and client accounts
* Recalls on a daily basis for clients in care and reactivation of old clients
* Administrative responsibilities: clerical, letters, stock of products, weekly stats etc.
* Update of Excel and Google Docs
* Management of CRM: follow up on leads, new client sequence of emails, newsletter
* Management of Facebook ads : follow-up on leads, email sequences
* Managing the social media business page
* Helping therapists in patients care (on-site training provided)
* Promotion of services and providing patient education on holistic health
* Management of internal marketing campaigns, requesting client testimonials and Google reviews
* Participation in promotional stands for the clinic in different locations (spinal screenings)
- General housekeeping and cleaning to ensure the clinic is clean and tidy at all times
Requirements:
· 2 years of experience as receptionist in a clinic / gym / spa /salon
· Valuable experience: customer service in busy environment / telemarketing.
· Someone who speaks and writes excellent English
· Excellent communication and interpersonal skills
· Great computer and phone skills
· Proficiency in MS Office (MS Outlook, Excel, Word and PowerPoint)
· Experience of using CRM (we use DC funnels)
· Experience of managing Facebook/Instagram business page
· Professional, helpful and friendly both in person and on the phone
· Must be flexible, trustworthy, punctual and reliable
· Excellent multi-tasker, with awesome organisational skills and attention to detail
· Works well under pressure especially during very busy clinic hours
· Energetic with constant positive attitude at work
· Living within 30 min commute of the clinic (SE11 4DA)
· Someone available early morning, evenings and Saturdays.
Job Type: Full-time, Permanent - 32 to 35 hours per week
Schedule: Monday to Friday, on different shifts between 07:30 to 21:00. Saturday from 8:15 to 14:00.
Salary: £ per hour (£25,500-£33 000 per year) depending on experience and responsibilities. Pay scale and responsibilities will increase against performance
Job Type: Full-time
Pay: £25,500.00-£33,000.00 per year
Benefits:
* Employee discount
Ability to commute/relocate:
* London: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Please make sure you are available to work ALL these different shifts: AM shift 07:30 - 13:30. PM shift: 13:30 - 20:30. Saturday 8:15 to 14:30 : Full time role 30-35 hours a week
* How would your previous employer describe you in 5 words?
* Are you in a 45 minute commutable distance to the clinic?
Experience:
* front of house / reception / spa: 2 years (required)
Work Location: In person