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Executive Director at the National Centre for Early Music
Role:
Our audiences and communities are at the core of the NCEM, and in this key role of Audience Manager you will be their first point of contact with the NCEM.You will run our box office system and team, seek to further develop our booking processes and audience communication, work collaboratively to widen our reach, and contribute to the NCEM team’s delivery of excellent customer care and experiences.
We’re looking for a proactive and engaging individual who is keen to build positive relationships with our festival and season audiences, and who is interested in the NCEM’s wide range of artist development and learning & participation projects.We would like you to provide excellent customer care and serve as an ambassador for the NCEM. You will work with our focused and experienced team to contribute to NCEM’s growth and development.
About the NCEM:
The NCEM is a significant venue for music and creative learning, providing experiences and opportunities of the highest quality to an ever-widening community.Based in York, we are the national advocate of early music in England, working to promote public understanding and enjoyment of early music through historically informed performances, annual festivals (The York Early Music Festival, Beverley and East Riding Early Music Festival and the York Early Music Christmas Festival) and digital technology.
We promote a wide range of musical genres across two concert seasons, and support emerging artists across our Artist Development Programmes, which include the NCEM Young Composers Award, the International Young Artists Competition and the New Generation Baroque Ensemble in partnership with BBC Radio 3 and Royal College of Music.
We are supported by a strong group of Patrons, Friends, Donors and a range of trusts and foundations.We operate a significant commercial operation of conferences, external hires and wedding receptions which contributes to our charitable purpose. And we are proud to be an Arts Council England National Portfolio Organisation.
Our home is a grade-1 listed converted church in the centre of York, where our small, friendly, permanent staff of seven people are supported by freelance Duty Managers, a team of Events Assistants and an engaging group of volunteers.
Our Values are welcoming, excellence, integrity, authenticity, quality and ambition.
Key Elements of the role:
* Operate our Box Office System (Ticketsolve), setting up events, processing sales, sharing regular reports. Ensuring that the customer journey is smooth and clear
* Share our events and projects widely via social media, e-newsletters, listings, brochure and poster distribution.Engaging with new communities and contacts to widen our audience reach
* Lead on the set-up and testing of all elements necessary for the ticketing and audience functions of the festivals and seasons (seating plans, guest and sponsor comps, pricing, festival savers) and ensuring all ticketing and event information in the marketing literature is correct
* Manage the relationships with our Patrons and Friends, being their key contact for all ticketing and seating arrangements
* Analyse festival and season sales
* Conduct audience surveys and sharing/actioning feedback
* Manage the ticketing and publicity of events presented by external promotors, and promoting this service
* Ensure all our audience related processes are in line with current regulations and good practice (PCI, GDPR, Equality Act)
* Be a confident and proactive member of the NCEM, supporting our efforts to engage more people in our work, and widening access to careers in the creative industry.
Who are we looking for?
We are open to applications from individuals who may not meet every criterion but can demonstrate the potential to grow into aspects of the role. Please contact cherry.fricker@ncem.co.uk if you would like to discuss the role and your suitability
The Essential Skills & Experience we're looking for are:
-Excellent spoken and written English
-Excellent interpersonal skills, and a clear and confident communicator
-Experience working with box office software
-Strong organisational skills, with a good eye for detail
-Ability to work well in collaboration with the NCEM team, as well as the ability to work independently
-Digital skills and experience of working with social media in a professional context
- Authorised to live and work in the UK
And the desirable Qualities & Experience we'd be excited for you to bring are:
-A clean UK driving licence
-Educated to degree-level or equivalent
-Experience of working in an artistic environment
-Experience operating Ticketsolve and Mailchimp
Key Information:
Title: Audience Manager
Reports to:Executive Director
Place of work:NCEM, York
Hours: Whilst the role is traditionally full-time, to be worked during office hours Monday to Friday, we are open to listening to alternative proposals.
Applying:
Please download the full job description from www.ncem.co.uk/careers to find out more.
Please either:
* send a copy of your CV and a covering letter (including details of two referees) to Cherry Fricker, Executive Director either by post to St Margaret’s Church,Walmgate, York, YO1 9TL or via email to cherry.fricker@ncem.co.uk
* submit a video/audio recording explaining how you meet the personal specification, including relevant experience and details of two referees
Timeline
Deadline for applications is Thursday 1 st May (5pm)
First interviews will be held on Thursday 8 th and Friday 9 th May
Second interviews will be held on Monday 19 th May
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
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