An award-winning block management company is seeking an experienced Key Client Manager to take ownership of a portfolio of complex residential developments, including high-rise buildings, new builds, and estates requiring Building Safety Act (BSA) compliance. This is a senior, client-facing role where you will act as the main point of contact for key clients, delivering exceptional service while managing day-to-day operations, budgets, compliance, and strategic planning. A full UK driving licence and access to a vehicle is essential due to site visits. Key Responsibilities of the Key Client Manager: Manage a portfolio of complex residential sites, including high-rise and mixed-use buildings.
Conduct regular site inspections, ensuring high standards of maintenance, repair, and presentation.
Take full ownership of day-to-day operations, including resident queries, issue resolution, and contractor management.
Ensure compliance with the Building Safety Act (BSA), including maintaining the Golden Thread, supporting Safety Case Reports, monitoring Fire Risk Assessments, and liaising with the Building Safety Regulator (BSR).
Prepare and manage annual service charge budgets, oversee on-site staff or contractors, and lead Section 20 consultations and major works projects.
Essential Experience & Skills: Minimum 4 years experience in residential block management.
Experience managing high-rise, new build, or complex sites.
Strong knowledge of leasehold legislation, health & safety, and the Building Safety Act.
Proven ability to manage service charge budgets, contractors, and major works.
Excellent written and verbal communication skills and strong stakeholder management.
Proficiency with property management software.
Whats On Offer: Salary up to £70,000, depending on experience.
Hybrid working.
Opportunity to work for an award-winning, forward-thinking block management company.
Autonomy over a challenging and rewarding portfolio with strong internal support.
Career development and CPD opportunities within a professional and growing organisation.
If youre interested in the Key Client Manager position and you possess the required skill set, then apply now. Should you have any further questions, contact Zamir Wheeler at Collins Property Recruitment. Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
TPBN1_UKTJ