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Claims Complaints Handler, Preston, Lancashire
Location: Preston, Lancashire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving customer complaints, conducting root cause analysis, and reporting insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience
* Proven experience in handling complaints, preferably in insurance
* Knowledge of regulatory requirements and compliance in insurance
* Understanding of motor and property insurance claims
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work under pressure and meet deadlines
* Attention to detail and accuracy
* Proficiency with relevant software and technology
Key Responsibilities:
* Handle customer complaints regarding motor and property insurance claims, ensuring professional communication
* Investigate complaints by reviewing relevant documents and claim details
* Liaise with internal departments to gather information and resolve complaints
* Conduct thorough investigations into complaints
* Communicate with customers and involved parties, providing updates
* Ensure compliance with regulatory requirements
* Conduct root cause analysis and report findings for business insights
* Collaborate to improve processes and enhance customer satisfaction
Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work options, and a quality home office setup.
This is a fully remote role, primarily based in the UK.
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