Summary
Treowen CIO is seeking a practical and proactive individual to help manage the day-to-day running of a large historic house used for self-catering holidays and events. You will help provide a welcoming visitor experience and ensure the house is comfortable, well‑maintained and ready for use. Our focus is on the long‑term stewardship of Treowen, and we are looking for someone passionate to join our team.
Treowen is a much‑loved grade one listed manor house situated in the Welsh countryside outside Monmouth (www.treowen.co.uk). It has been a popular self‑catering holiday and events venue for 32 years, hosting families who return year after year as well as hosting the annual Wye Valley Chamber Music Festival and Key of Dreams immersive theatre performances.
This is an exciting time to join our small team of staff as management of Treowen estate has just been taken over by a new charity called Treowen CIO, which aims to preserve and enhance the house’s unique character and history, and to make this accessible to the public.
This new role will support the General Manager with the day-to-day running of property for venue hire and lettings.
Salary
£26,500 pro rata
Hours/working pattern
17.5 hours of employment per week. While there will be some flexibility over working days, changeover days between bookings are busiest element of running Treowen, these usually take place on Friday or Mondays. Change over days will be core working days and will be notified well in advance. There will sometimes be the need for weekend/evening work, depending on bookings and public opening days. You will mainly work on site at Treowen, with onsite office space, with option for some homework (IT provided).
Benefits
28 days holiday a year, including the usual public holidays, pro rata
Eligible to enrol in the NEST pension scheme
What you’ll be doing
You’ll support the General Manager with the preparation of Treowen before and after visitors’ stays. This will include cleaning the house, making beds and checking that rooms are fully set and equipped, to ensure our visitors have the best experience of Treowen. You’ll support the General Manager with the running of the venue hire, including answering enquiries, greeting visitors and introducing them to the property. The role will including taking the lead on managing some bookings and changeovers.
Tasks will include:
* Cleaning the house for hire, including bathrooms, kitchen, bedrooms and communal spaces. Duties may include making beds, dusting, mopping, vacuuming, sanitizing and restocking supplies.
* Customer service for visitor arrivals; including meeting and greeting guests, getting Welcome Packs ready, answering questions about the house.
* Opening the house for public open days; greeting visitors, introducing them to the house, providing guided tours.
* Managing booking process, including answering customer enquiries via email, updating Treowen’s booking system, and working with event hirers.
* Compliance: carry out and record safety checks according to appropriate CIO’s policies.
* Other tasks relating to the running of Treowen estate as agreed with the General Manager.
What we are looking for
* Well organized and self‑motivated, ability to work to a deadline.
* Good communication skills, providing customer service/welcome, showing the building to guests and visitors, and clear instruction to other members of cleaning team.
* Adept at troubleshooting and thinking on your feet and enjoy opportunity/challenge of helping develop the visitor experience at Treowen.
* Maintain accurate records including familiarity (willingness to learn) with basic IT (emails, word processor).
* Treowen is a Grade 1 listed property with many floors and stairs. Physical fitness will be essential.
* Given the location of the property, candidates will need their own transportation.
* Hospitality or event experience is desirable, but relevant training will be given.
Application
Please submit a letter of application and your CV to harriet@treowen2.onmicrosoft.com
Closing date Friday 26 June 2026, 5pm.
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