We are seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service, ensuring compliance with stringent KPIs and SLAs.Day rate to contractor £400 (inside IR35)Location: Warwick (2 to 3 days per week in the office).12-month duration Key Responsibilities * System Monitoring: Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability.* Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages.* Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service.* Training & Support: Provide guidance and training to team members on monitoring tools and best practices for incident management. Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL.* Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM) tools or similar monitoring platforms.* Experience: Previous experience in a production monitoring role or similar position within an Oracle HCM environment.* Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk