# Income Customer Success Manager / ManchesterIncome Customer Success Manager / ManchesterSalary£NegotiableLocationManchester, UKContractPermanentIndustryTransformation & Change Management---ContactLauren HamerLauren.Hamer@oliverjames.comIncome Customer Success Manager – ManchesterOur client is an award winning Social Housing SaaS organisation who are going through a period of organic growth due to their success with their client base, they are now looking for a Customer Success Manager to join their team who possesses Social housing experience within income or rent.If you have experience working within Income or Rent in a similar position we would love to hear from you!The Customer Success Manager (CSM) is a key role in ensuring that our clients customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders.They also ensure quality and timely delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers).You will manage and maintain current relationships while on boarding new accounts to the business and provide end to end support.Key outputs:* Projects delivered within agreed project implementation timelines/plans* Excellent customer usage across customer solutions* Excellent customer advocacy across the customer base* An enthusiastic and well-trained customer base* High customer satisfaction from decision makers and users alike* Market leading Customer retention* Expansion Sales opportunities identified & passed to Account Management* High customer satisfaction from decision makers and users alike. If you come from a housing organisation and are looking for your next career move please lcick “APPLY” or Email: lauren.hamer@oliverjames.com
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