Duty Manager (Casual)
📍 Brighton
📅 Start Date: September | ⏱ Casual hours (no set schedule)
Initial 12 month Contract
Are you passionate about delivering exceptional customer experiences in a vibrant arts environment? We're looking for enthusiastic and proactive Duty Managers to lead our Front of House team at the Attenborough Centre for the Creative Arts.
This is a fantastic opportunity to play a key role in delivering high-quality events, performances, and visitor experiences in a dynamic and creative venue.
🌟 About the Role
As a Duty Manager, you'll take the lead during events-overseeing front-of-house operations, supporting staff, and ensuring every visitor enjoys a seamless and welcoming experience.
You'll be the face of the venue during events, managing everything from box office operations and audience flow to health & safety and event delivery.
🎯 Key Responsibilities
Customer Experience
Deliver outstanding customer service and lead by example
Oversee box office operations (Ticketsolve experience desirable)
Handle customer enquiries and resolve issues calmly and professionally
Support visitors with access requirementsEvent Leadership
Manage front-of-house operations during performances and events
Brief, supervise and support Front of House Assistants
Liaise with production teams and event organisers
Ensure smooth audience entry, seating and flow
Coordinate communications using radios/headsetsOperations & Safety
Ensure public areas are clean, safe, and presentation-ready
Carry out pre/post-event safety and security checks
Lead on emergency procedures and evacuations when required
Maintain compliance with health & safety standards
✅ About You
We're looking for someone who brings:
Experience in a Duty Manager or supervisory front-of-house role
A background in arts, theatre, or heritage venues (highly desirable)
Strong customer service and complaint-handling skills
Confidence leading teams in a fast-paced environment
Excellent communication and organisational skills
Ability to stay calm under pressure
Bonus if you have:
Box office system experience (e.g. Ticketsolve, YesPlan)
Event management qualification
Health & Safety / First Aid / evacuation training
Experience training or briefing staff teams💡 Why Join Us?
Be part of a creative, welcoming and dynamic arts venue
Flexible, casual working to fit around your schedule
Opportunity to work on a diverse programme of events and performances
👉 Apply now to be part of a team that brings unforgettable cultural experiences to life.
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