Description Position at System C Start your tech career where it really matters. At System C, our software helps clinicians deliver safer, faster cancer care. As a Junior Support Analyst, known internally as Associate Support Analyst, on ChemoCare, you’ll be the friendly expert users turn to - solving problems, guiding people through issues, and learning new skills every day. What you’ll do Triage and resolve first-line tickets within agreed SLAs, keeping users updated throughout. Capture clear notes, maintain the knowledge base and contribute to simple, reusable how-tos. Assist with software installs/configuration (remote, with occasional on-site support). Support patching, basic testing and roll-outs with senior colleagues. Follow sensible processes that protect confidentiality and patient safety. What you’ll bring A curious, customer-centred mindset and great communication - written and verbal. Logical problem-solving: you can break issues down and try things methodically. Comfort with PCs and basic admin tasks Exposure to any of the following is a plus (not a must): Remote tools (MSTSC, VPN, VNC, RAS) Windows/IIS basics, permissions, ODBC/Citrix SQL Server/T-SQL reading simple queries Behaviours that shine in fast-moving teams: humility, ownership, collaboration and integrity. Ready to make a difference? Apply today!