Make a real difference - every single day
We’re looking for a Homeless Support Officer to join our Temporary Accommodation team, supporting people at one of our Skylight schemes. This is a rewarding, hands‑on role where no two days are the same and where your work genuinely changes lives.
You’ll work closely with individuals and families experiencing homelessness, helping them stabilise their situation, develop life skills, and move towards more permanent housing.
What you’ll be doing
* Supporting a caseload of residents with a wide range of needs – from early help to more complex support
* Managing admissions and move‑ons from temporary accommodation
* Collecting rent and service charges and helping residents maximise income through benefits or employment
* Creating, reviewing, and delivering personalised support plans
* Carrying out health & safety checks, tenancy visits, and scheme inspections
* Responding calmly and empathetically to challenging or emergency situations
* Working closely with partner agencies to achieve the best outcomes
* Helping re‑let properties quickly, including preparing voids when needed
You’ll be based on site and play a key role in keeping our schemes safe, welcoming, and well‑managed.
You will be required to work on a shift basis for this role. Shifts include 8-4, 9-5, 10-5.30, 2pm-10pm and weekend working (a rolling rota of 1 in 6 weekends).
About you
* Passionate about supporting people facing homelessness
* A confident communicator who can build strong, professional relationships
* Comfortable working with challenging behaviour and complex situations
* Organised and able to manage your own workload
* Calm under pressure and able to make sound decisions
* IT‑confident and good at keeping accurate records
Experience in housing, support work, customer service, or a similar people‑focused role is ideal. A driving licence and access to a car is desirable.
This role will be on Skylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
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