Cotality is currently looking for an Associate, Client Support analyst to join their UK team. This role will provide 1st/2nd line operational support to the business bespoke software for system users to operate effectively and efficiently.
We are always looking for curious, agile, enthusiastic, and driven people to add to our team! If you thrive in a dynamic, open and team-oriented environment with a passion for solving problems, we want to hear from you!
As the Associate, Client Support what will I be responsible for?
You will be set on a path of learning of multiple technical disciplines relating to the software Cotality provides. You will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. You will be responsible for providing a quick response to calls taken, logging and then take charge in making sure that our development team are made aware of any issues that need to be escalated in a timely manner, whilst managing the requestors expectations and needs.
Calls are predominantly received via phone and email and Teams is utilised where necessary to assist in the resolution of matters. The Associate, Client Support must be able to identify and prioritise their worklo...