HOTEL RECEPTIONIST
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
* welcome and greet guests
* answer and direct incoming calls
* inform guests of hotel rates and services
* make and confirm reservations for guests
* ensure proper room allocation
* register and check guests in
* confirm relevant guest information
* verify guest's payment method
* verify and imprint credit cards for authorization
* issue room keys and direct guests to their rooms
* maintain clear and accurate records of guest room bookings
* compute all guest billings, accurately post charges to guest rooms and house accounts
* receive and transmit messages for guests
* retrieve mail, packages and documents such as faxes for guests
* listen and respond to guest queries and requests both in-person and by phone
* provide accurate information about local attractions and services
* liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
* complete and maintain any incident reports, daily activity reports or other reports requested by management
* manage conference room bookings and scheduling
* close guest accounts and check guests out
* review accounts and charges with guests during the check-out process
* process accurate payment of guest accounts
* inform housekeeping when rooms have been vacated and are ready for cleaning
* monitor visitors to the hotel
* enforce rules and policies of the hotel
* maintain a neat and orderly front desk and reception area
Shift patterns:
Evenings and weekends
*Minimum national wage applies:
* National Living Wage (21 and over): £12.21 per hour
* 18-20 Year Old Rate: £10.00 per hour
Job Types: Full-time, Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Employee discount
Work Location: In person