Description We are seeking an experienced Account Director to join our dynamic team, where you’ll be responsible for a portfolio of strategically important clients. This is your chance to drive business growth, forge lasting relationships, and play a pivotal role in shaping our success in the Northeast of England. You will lead complex placements, shape account and market strategies, and coordinate expertise across specialist teams to deliver consistent, high-quality outcomes. This role plays a critical part in strengthening market presence, driving sustainable growth, and reinforcing the firm’s position as a trusted partner to clients. The Role • Manage and grow a portfolio of strategically important clients and prospects, with a focus on retention and new business development. • Develop and deepen client relationships by understanding their business, identifying decision makers, and providing tailored solutions to meet their risk management needs. • Drive business growth by targeting and converting new prospects while maximising opportunities within the existing portfolio. • Take ultimate responsibility for the provision and coordination of high-quality services to clients, ensuring consistent and reliable delivery. • Shape account and market strategies to reinforce the firm’s position as a trusted partner and strengthen market presence in the Northeast of England. • Determine and implement appropriate solutions, structure, pricing, and placement strategies to deliver profitable business for clients. • Leverage technical, industry, and subject matter expertise, drawing on specialist teams within the Business Unit and across the Group as required. • Lead (not line manage) the supporting service team to ensure client needs are met. Responsibilities. Qualifications What you'll bring • Excellent insurance industry knowledge and experience • All-inclusive practical knowledge of account development and appropriate tools to achieve this aim. • Experienced at new business sales process and track record of converting prospects to clients (preferable). • Skilled at building effective relationships, at all levels, with clients, prospects, associate’s insurers, and external specialists. • Experience in managing clients with global programs. • Efficient communication, negotiation and influencing skills. • Experience of working with and adhering to processes and systems to support client services. • Preferably education to degree level or equivalent. • Preferably with the addition of professional qualification of ACII or similar. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com