Allocations and Lettings Officer Part Time 20 hours per week (to be worked between the hours of 9-5 Monday - Friday) Working pattern will be discussed and agreed with the successful candidate. Salary - £15,449.72 (actual annual salary) Were excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings team. Do you have experience or knowledge of social housing? Are you looking for a part-time opportunity to fit around your existing commitments? If so, this could be the perfect role for you. As an Allocations and Lettings Officer you will be: Allocating bphas Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimising rent loss by ensuring efficient turnaround of vacant properties. Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies. Putting customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensuring tenancies are legally ended and refunds are processed accurately. What were looking for as an Allocations and Letting Officer: Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.