I am recruiting a 1st Line IT Support Technician for my prestigious customer based near Chippenham. This role attracts a salaqry of £25'000pa plus a bonus and a really attractive Benefits package. This is a fantastic opportunity for a motivated 1 st Line Technician professional with an aptitude for problem solving IT issues and excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note : Due to the work with MoD, you will need to hold or be able to attain SC clearance. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1 st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1 st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) Essential You have notable experience in the following: Providing L1 technical support covering:Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Desirable You have experience in: Working in a Defence-based (or similar) environment, as well as an understanding of the MODs ICS security policy Active Directory administration ITSM/ITIL Policies and Processes, ideally ITIL v4 CompTIA A IT Qualification Certification in Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop