Customer Service Apprentice
Company: DCUK FM
Location: Welwyn Garden City
Department: Social Housing
Reports to: Social Housing Senior Manager
About the Role
We are looking for a motivated and enthusiastic Customer Service Apprentice to join our Social Housing team. This is an exciting opportunity for someone who wants to launch their career in customer service and administration while gaining valuable hands-on experience within a specialist industry.
You will provide vital administrative support to the Housing division, focusing specifically on delivering a high standard of customer service. Working closely with the Social Housing Senior Manager, you will learn how to manage daily operations and maintain positive relationships with residents and internal teams.
Key Responsibilities
* Support Resident Communication: Assist operations teams with direct contact with residents, acting as a professional and helpful point of contact.
* Scheduling & Coordination: Book and schedule work appointments with residents, ensuring they understand the work timeframes and their responsibilities.
* Data & Reporting: Handle daily reporting tasks and update dashboards to ensure all project information is accurate and current.
* Documentation Management: Manage team inboxes and ensure all documentation is distributed to the correct departments or filed accordingly.
* Enquiry Handling: Assist with processing sales enquiries, tenders, and surveys to support the growth of the division.
* Administrative Support: Perform ad-hoc administrative tasks to ensure the smooth running of the Social Housing department.
* Process Improvement: Work collaboratively with colleagues to identify ways to improve team efficiency and service standards.
Requirements
What We're Looking For
* No previous experience is required: comprehensive training will be provided
* Good basic IT skills and a willingness to learn new software and reporting systems.
* Strong communication skills and a polite, professional telephone manner.
* Attention to detail and a desire to maintain high levels of accuracy in your work.
* A positive attitude toward teamwork and a passion for helping others.
* Ability to use your initiative and stay organized in a fast-paced environment.
Benefits
Customer Service Apprentice Benefits:
* Access to a company vehicle and fuel card.
* Salary grading system - linked to performance for those keen to develop their career within our business.
* Opportunity to contribute to a Private Healthcare scheme.
* Enrolment in our company pension scheme.
* Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
* Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
* Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
* Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
* Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
* Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here