Customer Service Representative - Dental Office based, North West
North West-based dental customer service opportunity
Europe’s largest dental laboratory
Managing relationships with dental practices – independent and corporates
Great new challenge for a dental receptionist or a customer service professional from another sector
Office based, North West
Great career development potential
Join this award-winning organisation – Leaders in Digital Dental Innovation
With over 40 years of expertise, this continually growing company continue to revolutionise the dental industry. As a full-service dental laboratory, they are heavily invested in digitisation and offer cutting-edge solutions including aligners, intraoral scanners, and 3D printed dentures. Their diverse digital portfolio gives their team the tools they need to tailor solutions for any and every dental customer.
As part of their continued expansion, they are looking for a personable, dynamic, organised and confident team player to look after a portfolio of existing customers as a Customer Service Representative.
As a Customer Service Representative, your activities and responsibilities will be:-
Assisting new customers create their accounts with the company
Talking to dental staff - practice managers, nurses, receptionists, technicians etc
Video, written and verbal communication with customers
Managing orders, queries and complaints effectively and efficiently
Full onboarding and training will be provided and this is a vibrant, professional and fast-paced environment.
A dental practice receptionist or nurse seeking a new challenge
OR customer service experience in different sectors
Confident, proactive communicator with strong relationship-building ability
Ideally experience working with a CRM system
Problem solver who can adapt and be flexible
You'll be joining an achievement-focused sales team where initiative is rewarded, autonomy is respected, and personal development is supported. They offer clear progression opportunities, ongoing support, and a fun and collaborative environment.
Benefits: Pension | 20 Days Holiday + Bank Holidays (Increases with Service), On-site Gym | Breakout Areas with Table Tennis and relaxed seating