The aim of the role is to initiate and develop relationships with new Public Sector Customers as well as proactively managing and upselling Redcentric’s product portfolio into the existing Public Sector Customer base to increase order value in line with the aims of the business within an allocated Territory.
Responsibilities will include but are not restricted to the following:
* Developing new business relationships (either from leads generated personally or by the Marketing team): making follow up calls, conducting new business presentations, making Customer visits
* Maintaining and developing existing Customer relationships to ensure contracts are renewed and to proactively upsell into Customer base
* Attending “Service Review” meetings with existing Customers to improve relationships, communication and to facilitate an upsell/renewal
* Acting as the escalation point for any Customer complaints or queries
* Facilitating and participating in business negotiations on behalf of Redcentric
* Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly. Internal contacts include: Pre-Sales Solution Architects, Framework Manager, Bid Team, Marketing Team, Service Delivery Managers, Sales Support, Finance, Head of Public Sector Sales and Senior Management such as CEO, Group Sales Director. External contacts will vary with each deal
* Working to achieve both individual and team targets (agreed) within budgetary constraints
* Updating and maintaining the Company’s CRM system in line with the Sales process.
* Producing monthly forecast reports and statistics, as required
* Adhering to the Company’s procedures and completing necessary documentation
* Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
* Compliance with Redcentric’s policies and procedures
* Handling and protection of Redcentric information
* Reporting of security events
* Implementing appropriate policies and procedures
Who are we looking for?
The role requires an individual who is capable of quickly gaining sound product and company knowledge and further developing their already excellent and proven sales skills (from lead generation and new business presentations through to complex negotiations).
The ideal candidate will have a demonstrably outstanding track record in End User Customer sales, ideally gained within a managed data and voice services environment and will have experience of selling both directly to Public Sector End User Customers, in collaboration with Business/Ecosystem Partners such as Technology Vendors, ISVs, Consultants and Systems Integrators and via Crown Commercial Service Frameworks such as G-Cloud, Technology Services and Network Services
In particular, the following Public Sector domain experience and skills are highly desirable:
* 5 years+ Public Sector Sales track record, engaged at CIO, CTO and Senior Commercial level
* Specific experience of Central Government (including Ministerial Departments and associated Arms’ Length Bodies) and Healthcare (Department of Health, Acute/Mental Health/Community Trusts, CSUs and CCGs)
* Conversant with Cabinet Office Mandates and Government ICT Agenda
* Success selling Cloud and Hybrid Services, through behaviours such as agility, creativity, flexibility, pro-activity and responsiveness
* Understanding of contemporary market factors, such as Hyperscale Public Cloud Providers (eg. Amazon Web Services and Microsoft Azure), Vendor Cloud Providers (eg. Oracle Managed Cloud Services and VMware vCloud Air) and the Crown Hosting Service
We believe that the following core personal attributes are essential to succeed in this role:
* Target-orientated/Results-focused
* Highly motivated, with a pro-active approach to workload
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