Job overview
An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at Worthing Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.
This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co-ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required
Main duties of the job
The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
**Please note the vacancy will close early if we receive sufficient amount of applications **
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Detailed job description and main responsibilities
The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
1. Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
2. Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
3. To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trust’s strategy and objectives.
4. Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced
Person specification
Experience/Qualifications
Essential criteria
5. Educated to degree level or equivalent professional experience
6. Experience of managing performance activities in an NHS organisation
7. Experience of managing people
8. Experience of IT systems
9. Experience of training and coaching staff
Desirable criteria
10. Project Management Qualification
11. Knowledge of NHS national targets including RTT and elective pathways
12. Experiencing managing rotas and complex schedules
Skills
Essential criteria
13. Demonstrable previous success in leading and delivering service change and •performance initiatives.
14. Evidence of the ability to source, interpret and report on highly complex data.
15. Evidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
16. Ability to work as part of a team and/or independently across departmental, organisational and professional boundaries.
17. Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division.
18. Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
19. Experience of effectively managing a budget.
20. Ability to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
21. Conflict management, influencing and negotiation skills
22. Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers.
23. Excellent organisational skills and attention to detail.
24. Ability to prioritise workload and work to deadlines.
25. Computer literate in Word, Database, Presentation, Spreadsheet and file management to a high level.
26. Ability to interrogate information systems and manipulate data to produce reports.
27. Knowledge and understanding of National Development Strategies and delivery of NHS Healthcare services.
28. Knowledge understanding of Clinical Governance and risk management systems.
People Management and Development
Essential criteria
29. Highly developed communication and negotiating skills
30. To be able to Lead, motivate and influence individuals both within and external to the organisation
31. To facilitate good working relationships with other colleagues across the directorate, Trust and Local Health Economy
32. To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information
Strategic
Essential criteria
33. Demonstrable previous success in leading and delivering change and performance initiatives
34. Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
35. Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
36. Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
37. Knowledge and experience in the use of human resource policy and procedure
38. Works on own initiative within Trust policies, referring to management for guidance when required
Equality, Diversity, and Inclusion
Essential criteria
39. Evidence of having championed diversity in previous roles (as appropriate to role).
40. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications