Job overview
An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at Worthing Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.
This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co-ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required
This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. Sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds, and any role-specific criteria.
Main duties of the job
The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
1. Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
2. Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
3. To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trust’s strategy and objectives.
4. Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced
Person specification
Experience/Qualifications
Essential criteria
5. Educated to degree level or equivalent professional experience
6. Experience of working in urgent and emergency care in an NHS organisation
7. Experience of managing people
8. Experience of IT systems
9. Experience of training and coaching staff
Desirable criteria
10. Project Management Qualification
11. Knowledge of NHS national targets including RTT and elective pathways
12. Experiencing managing rotas and complex schedules
Skills
Essential criteria
13. Demonstrable previous success in leading and delivering service change and performance initiatives
14. Evidence of the ability to source, interpret and report on highly complex data
15. Evidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
16. Ability to work as part of a team and/or independently across departmental, organisational and professional boundaries
17. Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
18. Conflict management, influencing and negotiation skills
19. Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
20. Excellent organisational skills and attention to detail
21. Ability to prioritise workload and work to deadlines
People Management and Development
Essential criteria
22. Highly developed communication and negotiating skills
23. To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information
Strategic
Essential criteria
24. Demonstrable previous success in leading and delivering change and performance initiatives
25. Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
26. Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
Equality, Diversity, and Inclusion
Essential criteria
27. Evidence of having championed diversity in previous roles (as appropriate to role).
28. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications