Position: Operations Manager
Contract Type: Permanent – 45 hours per week
Location: Glasgow G32 8NB
Shift: Days (Monday - Friday)
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? DHL eCommerce UK has been recognized as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th consecutive year. Along with competitive pay, employees enjoy benefits such as discount vouchers for restaurants, cinemas, retail outlets, healthcare, pension, enhanced family leave, childcare discounts, employee assistance programs, and more.
About the role:
The role involves managing the daily operations of the warehouse effectively and efficiently, working with Service Partners and staff. The Operations Manager will motivate, coach, and develop shift managers to ensure high-quality standards across all areas. The goal is to achieve excellence in service standards, meet KPIs, and align with company and customer expectations.
Key Responsibilities:
* Understand warehouse operations to ensure service levels are met.
* Regularly brief employees in line with company communications and strategy.
* Ensure compliance with company policies and KPIs, maintaining high standards.
* Manage employee performance and conduct reviews as per company procedures.
* Monitor costs and staffing levels to stay within targets.
* Adhere to guidelines on timekeeping, attendance, work performance, and appearance.
* Plan and forecast staffing needs based on productivity.
* Perform any other duties reasonably required by the Site/Area Manager.
Ideal Candidate:
* Experience managing shifts in the parcel industry.
* Leadership experience with teams of at least 12 members.
* Skilled in statistical analysis and data processing.
* Proficient with relevant computer systems.
* Excellent verbal and written communication skills, compliant with Data Protection Regulations.
Career Development:
We value employee growth and offer dedicated learning and development programs. Our open culture encourages everyone to voice their ideas, helping you shape your future career at DHL eCommerce UK.
Next Steps:
If you meet the requirements and are ready for your next career move, submit your application along with an up-to-date CV.
Diversity and Inclusion:
As a global company, we celebrate diversity as a strength. We strive to ensure all employees feel comfortable bringing their true selves to work every day.
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