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Walsall Council
The Metropolitan Borough of Walsall is an historic area located within the West Midlands. Walsall Council is offering an exciting opportunity to join our award-winning Housing Benefits service where staff are Pursuing Excellence to provide an exceptional customer experience. Demonstrating respect, honesty and accountability you will embody our core values and drive excellence for our residents and communities.
Working as a Subsidy Officer within the Customer Engagement Directorate, you will play a fundamental role in producing, implementing and reviewing a robust subsidy strategy. Your role will include the following:
* Assisting delivery of a professional, high-quality service
* Regular production of statistical data relating to performance and expenditure
* Reviewing Housing Benefit case histories to ensure accuracy and subsidy maximisation
* Facilitating internal and external audit utilizing specialist knowledge
The successful candidate will be motivated and detail-oriented, supporting the Finance Team Leader with the Housing Benefit subsidy grant claim and contributing to continuous service improvement. We are looking for an empathetic, flexible, pro‑active individual who has an excellent knowledge of/ability to interpret Housing Benefit and Council Tax Support legislation. You will have a desire for continuing professional development and evidence of working with others to drive service improvement.
The post will require hybrid working which includes both home and office‑based working.
Our team’s core hours are as follows:
* Monday to Thursday 8.45am to 5.15pm
* Friday 8.45am to 4.45pm
* Work outside core hours will be inevitable from time to time.
Closing date: 3rd November 2025.
Salary range / grade: Salary: G8 £39,152 to £41,771 per annum
Hours: Permanent Working pattern: 37 hours a week 5 days a week (working outside of office hours may be required)
Contact Us Tel: 07890 527 178 | Email: support@hbinfo.org
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