Location: Christchurch
Salary: £27K-£28K
Hours: 38 hour week, Mon -Thurs: 8am4:30pm and Fri: 8am2pm, or Mon Fri 8am 4.30pm, office based
Benefits: 20 days holiday + bank holidays (3 days to be used for Christmas shutdown), pension, free parking, full training provided.
Aspire Jobs is pleased to be working exclusively with our client who are a leading manufacturer in their field.
This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional customer service to their key clients.Our client is looking to expand the team, and this role could progress into a Team Leader position for the successful candidate over time.This role is all about delivering a proactive service to customers and updating them on delivery delays or production issues before they contact you!
Your role will be to manage the customers, take and process the orders and manage the entire order cycle from start to finish.You will also manage the customer's expectations with regards to production delays and delivery schedules, keeping them informed and always updated.
Key Responsibilities of the Customer Services Administrator:
Taking and processing orders and handling the order cycle from start to finish
Answering incoming calls from clients and dealing with enquiries
Maintaining the CRM system
Building good working relationships with clients
Liaising with the production team and organising deliveries.
Updating clients of any delays to orders and managing expectations
Key Experience of the Customer Services Administrator:
Proven experience within a customer service, sales administrator or account manager position
Ability to provide exceptional customer service
Excellent communication skills, both written and verbal
Ability to work within a fast-paced environment
Strong attention to detail
Excellent organisational skills
Proficient with IT systems and ERP/CRM systems
Proactive communication experience
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