JOB TITLE: Mandarin Speaking IT Systems Engineer REPORTS TO: Head of IT PURPOSE OF JOB The IT Systems Engineer assists the Head of Department to manage and monitor all aspects of systems administration as well as IT infrastructure.This position will be expected to stay abreast with current technical development and knowledge of banking products so to better carry out a range of maintenance, evaluation, installation, and monitor tasks on network devices, PC servers, storage and other related IT equipment. The incumbent will also provide helpdesk support. PRINCIPAL ACCOUNTABILITIES Install, configure and maintain Windows Server and VMware in line with the latest technical development and to fulfill business needs; Oversee the operation and management of remote working systems; Make configuration of Active Directory and related services DNS, DHCP, DFS and GPOs; Manage enterprise network and storage server(s); Assist Department Head to ensure that information security complies with established policies and standards; Implement, update and monitor disaster recovery and relevant procedures and processes; Assist Head of Department to update IT policies, procedures, operation manuals and configuration guidelines annually; Communicate and coordinate with external service providers to fulfil the availability, reliability and scalability of the Comms room, dedicated circuits, Internet circuits, network, storage, PC server, systems, etc; Assist the Department Head in managing and training new team members; Take preventative measures to ensure smooth business operations; and Other ad-hoc tasks as required by your line manager. SKILLS & EXPERIENCE At least 3 years of relevant experience in a professional environment; Solid management experience of Windows Server, Active Directory, Exchange Server, VMware software, File Server; Good knowledge on TCP/IP and networking management, and the ability to configure Cisco Switch, Router, Firewall, wireless device; Excellent verbal and written communication skills in Mandarin and English essential; Experience in problem solving and troubleshooting; Proven ability to collaborate effectively with cross-functional teams; A strong sense of ownership and accountability, and a customer-focused attitude; A can-do attitude; Ability to work both independently with minimal supervision and collaboratively as part of a team. QUALIFICATIONS Bachelors Degree in Computer Science, Information Science, or related field and/or equivalent technical degree required. Certifications of Microsoft and Cisco are preferable.