Multi‑Site Business Manager, Charlotte Tilbury - Boots South West
40 hours per week, Full Time position, Permanent Contract. Locations: Plymouth, Truro, Taunton.
About Your Role
A Charlotte Tilbury Multi‑Site Business Manager is like no other. They are the life and soul of their counters – bringing commercial acumen, entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it, dare to dream it and dare to live it. They create and drive a magical customer experience through building genuine emotional connections, expert artistry and a passion for exceptional products. They are an ultimate role‑model that both customers and colleagues admire.
About Us
As the fastest growing beauty brand, we are on a mission to disrupt and revolutionise the beauty industry. We achieve this through spellbinding products, show‑stopping artistry and by building world‑class emotional connections with our global customers and colleagues. Our culture is truly unique – fearless, out‑of‑the‑box thinking, entrepreneurial mindset, expanding and growing globally.
Key Accountabilities
* Report to the Area Manager and create and drive an ultimate experience of the Charlotte Tilbury brand, exceeding KPIs and inspiring your team to deliver and to be the best they can be.
* Lead the customer experience as a pioneer – make customers Charlotte Tilbury ambassadors who experience the true magic of the brand through selling our spellbinding products and leading by example, encouraging repeat visits.
* Coach and mentor your team, supporting and developing them to reach their full potential through on‑the‑job training, coaching and ongoing support.
* Collaborate and innovate – influence and build lasting relationships cross‑functionally in retail and head office.
Requirements
* Proven management experience, operating at Deputy Manager level or above, with a track record of delivering exceptional results in KPIs and people – ideally from a fast‑paced environment such as beauty, retail or FMCG.
* Strong leadership – believe in the strength of your team, inspire them to be the best versions of themselves, and empower them to think without limits.
* Highly organised, a problem‑solver who can think on their feet with an innovative spirit, adaptable style and the ability to implement processes and routines.
Benefits
* On‑the‑job training and the opportunity to attend Charlotte’s Magic Academy, combining art, commerce and our values.
* Opportunities to disrupt processes positively and run the business as an entrepreneur, supported by your Business Manager and the wider business.
* A real scope for growth and progression to support your development.
* Exclusive launches of our products before anyone else; upon passing probation you also receive a full Charlotte Tilbury look.
* Incredible staff discount and access to Tilbury Treats, our rewards platform offering discounts on gym memberships, cinema tickets and more.
Our Mission
TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES
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