An excellent opportunity has arisen for a Concierge Security Officer to join Kingdom Services Group Ltd, working at a student accommodation site in Salford, Manchester M6 area.
In return we offer a company award scheme, optional work place pension, career progression and access to a substantial free online training academy for professional development.
Hours: On Average 66 Hours per Week, as per site rota. Monday to Wednesday 18.00 till 08.00, Saturday and Sunday 06.00 till 18.00. 3 nights and 2 days.
Pay rate: £12.21 per hour.
Person specification:
• A valid SIA licence; or applied for.
• A full five year checkable employment history;
• Excellent customer service skills;
• Previous experience in a similar role is desirable.
• Excellent communication skills are required both written and verbal.
• Have a good level of judgement professionalism.
• IT skills
• Physically & medically fit
• Be of smart appearance
• Enthusiastic and willing to develop new skills
• 2 – 5 years’ experience would be advantageous
• Must have the ability to deal with the emergency services
• Must be willing to undertake an enhanced DBS paid for by Kingdom.
The Role: Deliver a high quality concierge and security service to our clients
Responsibilities:
• Act as an initial point of contact
• Ensuring overall safety and security of the premises out of hours
• Responds to all faults within the premises as discovered.
• Monitor access to the premises and visitors
• Meeting the requirements of health and safety policies and practices
• Reporting incidents and anti-social behaviour
• Effective recording of information
• Implementing policies and procedures to ensure effective service delivery
• Advises management promptly of any signs of problems or concerns about a client
• Reporting repairs to maintenance contractors by using appropriate systems
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination
Knowledge and Experience
• An understanding of Health & Safety at work & the likely issues to occur in a residential building.
• A mature & non-judgmental attitude to working with a client group that may present challenging behaviour
• Effective Communication - Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely
• Teamwork - Considerate & supportive, flexible & responsible Essential
• Customer Focus - Builds effective and boundaried relationships, enabling and promoting positive relationships with people from differing backgrounds.
• Able to be flexible in approach to responsibilities and to working hours
Examples of our fantastic colleague welfare includes: -
* Great people management
* Pension and real time access, includes Dragon Perks (a bunch of freebies)
* A real career pathway
* Professional development training/ via Skills Centre
* Company award scheme
* Awards & Commendations
* Colleague Zone web portal