Customer Experience Support - Peterborough
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. If you want to work with an amazing group of people who are fun, friendly and get stuff done, and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, Motorpoint is the place to be and we are on a mission!
The Role: Sales Support
Salary: [SALARY] Basic + [other comp]
Location: [LOCATION]
Contract Type:
Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
What will you be getting up to?
* Delivering fantastic customer service over the phone and face-to-face
* Managing administration tasks and resolving customer queries with efficiency
* Using our CRM system to track and resolve customer cases
* Understanding what each customer needs are when they arrive and ensuring a smooth handover to the right team member
* Liaising with internal teams to resolve enquiries and complaints
* Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
* A full UK driving licence is essential
* Experience of delivering great customer service, any industry is acceptable
* Strong communication, organisational and teamwork skills
* Confidence using systems and managing administration tasks
* Enthusiastic, proactive and a customer-focused attitude
* Positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
* Paid time off every month to do something that makes you happy
* 28 days' holiday plus days off for birthday, marriage or moving
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Healthcare
* Enhanced Parental Leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team socials
* Team feasts
* Scratch card rewards
* Sharesave scheme (SAYE)
* Plus much more!
Closing Date: Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
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