This is an exciting opportunity to join the directorate for Strategic Planning and Student Administration (SPSA), which is at the forefront of supporting and enhancing the student journey through the University.
The Student Record Officer role will be in the Transactional Operations team within Student Record Systems. The role will primarily be responsible for delivering exceptional service to both students and staff while ensuring efficient processing across all administrative facets within the student record system, including support for associated events and processes. The responsibilities and tasks relating to students encompass all University provision and ‘types’ of students – undergraduate and postgraduate, full-time and part-time, on-campus or online, with partners. The role will involve delivering and supporting a variety of technical operational functions within the transactional team, including customer service areas of telephone, in-person, and online support.
The successful candidate will be a true team player, customer-focused, and provide support across the University. They will have experience in the use of large data systems and a good understanding of data structures. They will be able to plan and organise their own work, use initiative, contribute ideas for process improvement, and demonstrate a flexible approach, ensuring effective service delivery outcomes. Experience of working within Higher Education and supporting processes associated with the student journey would be helpful but is not essential.
The ability to communicate in Welsh is desirable but not essential.
Informal enquiries may be addressed to the recruiting manager, Eloise Williams, at eloise.williams@wrexham.ac.uk (strictly no agencies, thank you), quoting reference number 2425856.
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