Company Description
At Radius, we provide best‑in‑class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.
Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents and over 2,800 talented colleagues.
We have achieved big things already, but we’re just getting started. This is where you come in…
Job Description
The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers’ technical queries and provide feedback to the client and other internal departments. You are required to learn both our software and hardware products and develop an understanding of and the ability to analyse issues as reported.
We would love to welcome you to our Crewe office, working hours Monday‑Friday 8:30 am – 5:00 pm.
Your Responsibilities Day To Day Will Be…
* Working through tickets on our CRM system with emphasis on good customer contact via phone or email, ensuring they are kept informed at every stage of the resolution.
* Complete detailed checks of accounts and provide accurate feedback to other business areas.
* Build good relationships with internal stakeholders including customer service, installations, onboarding and complaints.
* Have an awareness of trends and repeating issues, escalating to your line manager any out‑of‑the‑ordinary occurrences.
* Support other business areas at peak times with phone line coverage.
* In a customer‑facing role there is an expectation that you generate leads and referrals for wider Radius products and services.
Qualifications
* Strong communicator, equally at ease speaking to external and internal contacts.
* High attention to detail with strong organisational skills.
* Problem‑solving mentality.
* Self‑motivated, capable of working on own initiative.
* Good understanding of Microsoft Office.
Additional Information
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.
Benefits
* 25 days holiday + bank holidays
* Pension
* Life assurance
* Employee fuel card scheme
* Electric Vehicle scheme
* Employee assistance programme
* Wellness and healthcare assistance via ‘Help@Hand’ by Unum
* ‘Cycle to work’ scheme
* Free breakfast daily in the office
Still Curious?
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, please contact our talent team via talent@radius.com.
Equal Opportunities Statement
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We ensure an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
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