Program manager - 6 months contract, go-to-market operations, amazon business eu

Description

This is a fixed term contract position until 24/12/2026. Amazon Business is building one of the most ambitious autonomous customer engagement programs in B2B e-commerce (AVA, Autonomous Virtual Assistant) – and we are looking for a driven Sales Operations Manager to help us scale it globally.

Join a world‑class Go‑to‑Market Operations team at the centre of a genuine business model transformation – AVA is not a side project, it is the future of how Amazon Business engages customers at scale.

Own part of the operational execution of a global AVA program spanning content strategy, customer issue resolution automation, segment expansion and 360° customer experience measurement – working directly with Product, Data Science and Sales leadership at worldwide level.

Operate at the intersection of AI innovation and commercial execution – managing live A/B testing programmes and creation of content, agentic CIR automation pilots and personalisation cohort expansion, with real and immediate impact on GMS and customer experience.

Key job responsibilities

• Support the PanEU AVA Program Manager in the day‑to‑day operational execution of AVA across EU5 – coordinating across dotted‑line AVA resources in the US and Japan, tracking milestones and surfacing blockers early.
• Drive the EU operational rhythm of the EU5 AVA program: maintain the program tracker, prepare weekly status updates, coordinate cross‑functional syncs with Product, Data Science and MarTech partners, and ensure action items are followed through to completion.
• Drive the A/B testing programme – designing, tracking and analysing tests across persona selection, content format, sender identity and cohort segmentation – translating results into clear recommendations for the content and science teams.
• Coordinate with the content creation team to ensure campaign quality standards are maintained as cohort numbers scale, with a robust review process to prevent near‑miss incidents.

Basic Qualifications

• Experience with sales CRM tools such as Salesforce or similar software.
• Experience using Microsoft Excel to manipulate and analyse data.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.

Preferred Qualifications

• Experience working within a high‑growth, technology company.
• Experience in finance, business management and sales operations.

Equal Opportunity Employer

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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