Description Location: Bristol (Hybrid) In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential We have a fantastic opportunity for a Senior Service Delivery Manager to join our team. You will be the primary point of contact for the delivery of allocated work, managing predominantly external client engagements alongside internal projects. You’ll play a key role in ensuring services are delivered to a high standard, on time, and in line with client expectations. Previous experience within the print and communications industry, or knowledge of the utilities, finance, or wealth sectors, would be advantageous. A role you will love As a Senior Service Delivery Manager, you will be a trusted representative of Computershare, demonstrating exceptional service delivery through effective client liaison and project management, while working closely with internal CCS teams. You will be responsible for exceeding agreed service standards, client satisfaction measures, and Net Promoter Score (NPS) targets across your assigned client portfolio. Some of your key responsibilities will include: Managing multiple projects and change requests simultaneously Developing a strong understanding of your clients’ business environments and objective Budget ownership and financial management Building and maintaining strong client relationship Overseeing BAU account governance Managing invoicing and debt processes What will you bring to the role? As a Senior Service Delivery Manager, you will bring proven experience in a client facing role, with strong interpersonal skills and the ability to communicate confidently and diplomatically with clients, internal business partners, and key stakeholders at all levels. You will also demonstrate: A strong commitment to accuracy and attention to detail High levels of computer literacy, including Word, Excel, and PowerPoint Flexibility and resilience, with the ability to perform effectively in a high pressure, deadline driven environment Excellent written and verbal communication skills The ability to quickly learn and use multiple systems, software programmes, and application A proactive approach to learning, with the willingness to adapt to new tools and technologies Strong problem solving skills, with a continuous improvement mindset Rewards designed for you Flexible work to help you find the best balance between work and lifestyle Health and wellbeing rewards that can be tailored to support you and your family Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub