Patient Specialist & Clinic Receptionist
Your Role: Making Every Patient Visit Exceptional
We are looking for a dedicated and compassionate individual to join our team in a dual-role capacity as a Patient Advisor & Clinic Coordinator. This is a hands-on role with varied responsibilities, where your commitment to delivering exceptional service will have a direct impact on our patients' care experience.
Main Responsibilities
As Clinic Receptionist / Coordinator:
* Welcome patients to the clinic, ensuring a warm and professional first impression.
* Guide patients throughout their visit and act as a supportive chaperone during consultations or treatments.
* Coordinate bookings and rebook patients for treatment in an efficient and friendly manner.
* Encourage and collect patient reviews and feedback.
* Maintain a high standard of organisation in the clinic environment.
* Uphold an outstanding level of patient satisfaction at all times.
As Patient Advisor:
* Respond promptly and compassionately to patient inquiries via phone and email.
* Screen and assess patients during initial contact to ensure suitability for consultation.
* Provide guidance, support, and reassurance to patients throughout their journey.
* Work closely with our HQ and clinical teams, including nurses and vascular surgeons, to ensure a seamless experience.
Who You Are
We’re seeking someone who brings both heart and precision to their work. The ideal candidate will be:
* Highly responsible and punctual, with the ability to work independently.
* Organised and detail-oriented, managing multiple tasks while keeping a calm and composed manner.
* Goal-driven, with a passion for helping people and achieving high patient satisfaction scores.
* Service-focused, committed to delivering the best possible experience to every patient, every time.
Why Work With Us?
* Be part of a growing, patient-first healthcare group with an ambitious vision.
* Work alongside top-tier clinical teams in a supportive and friendly environment.
* Enjoy meaningful work that makes a difference in people’s lives.
* Gain experience in both clinical and administrative aspects of healthcare delivery.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Health Care Provider
* Industries: Hospitals and Health Care
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