We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 00 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position Details
Position: Telemarketing Executive
Location: Glasgow Head Office
Job type: Full-Time, Permanent
Hours: 39.5 hours per week, Monday - Friday
Salary: £25,880.40 + up to £400 commission + OTE
Benefits
28 days annual leave increasing with length of service, plus 4 public holidays, medical cash back scheme, life insurance, private pension, staff discounts and more!
About the Role
We are looking for an experienced Sales Executive to join Matthew Algie on a permanent full-time basis. The role focuses on developing a list of potential clients, acquiring leads from the MA website and socials, and conducting outbound calls to promote our products and services. You will capture essential customer information to tailor consultation appointments.
Responsibilities
* Generate database of potential sales leads in the UK through proactive calls and emails.
* Call handling from inbound prospect customers.
* Ask pertinent questions to understand customer requirements.
* Generate interest and close appointments over the phone (Meet and Greet).
* Data capture, plan and diarise follow ups.
* Answer client questions about products, prices, and availability.
* Input to Sales Management for ways to develop additional business and generate more leads e.g. sales flyers, selling strategy, target customer groups etc.
* Prepare weekly and monthly reports.
* Responsible for welcome calls, managing customer expectations through onboarding journey and aftercare.
* Responsible for achieving agreed sales targets and call frequency.
* Upselling calls to existing customer base on a scheduled basis.
* Administration of order processing as required including initial orders.
* Input to Management on product & sales strategy.
About You
To be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing or prospecting business leads. You’ll be a confident administrator with a track record of meeting targets in a KPI driven sales environment, or the right attitude to commit to this!
You will be educated to Standard Grade / GCSE or equivalent. You will be competent in all Microsoft Office packages and have superb interpersonal skills, including the ability to quickly build rapport with customers.
Skills / Knowledge
* Excellent written and verbal communication skills
* Can work comfortably in a fast-paced environment
* Can work toward and achieve sales targets
* Can build strong working relationships
* Can multi-task
* Can persuade, influence and negotiate
Personal Attributes
* Self-motivated
* Commitment to high levels of customer service
* Confident approach to sales and upselling
* Analytical
* Highly organised
* Excellent attention to detail
* Positive attitude
* Confident
* Passionate
* Demonstrates initiative
* Proactive
* Works well as part of a team and individually as required
* Punctual
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