Overview
Payments Directorate The Payments Directorate is central to the nation's financial system, running the Real-Time Gross Settlement (RTGS) service and CHAPS. These services settle over £775 billion every day, supporting the strength and advancement of our financial infrastructure. The RTGS service has recently undergone major change, enhancing not just resilience but also promoting competition and innovation. It is leading policy work to understand the future demand for payments and international efforts to enhance cross-border payments and services across the financial sector. Our Directorate Vision is “We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow”.
Payments Delivery Division Leading improvements to the Bank's payments infrastructure, the Payments Delivery Division ensures the Bank remains at the forefront of payment innovations. The division focuses on evolving RTGS to support a resilient live service while effectively responding to emerging priorities and user needs. By prioritising and sequencing changes effectively, we division maintains momentum on strategic initiatives whilst safeguarding the stability and performance of live services.
RTGS Change and Planning Office The role sits on the RTGS Change & Planning Office (RCPO) team who oversee the strategic delivery and governance of change across the RTGS platform and its surrounding architecture. Using agile methodologies, RCPO facilitate the alignment of priorities with capacity and ensure consistent engagement with and reporting to senior stakeholders. The team ensures effective processes are followed, promotes agile best practice, drives continuous improvement, and works closely with the Payments Risk Team to manage risks, issues and dependencies.
Role and Responsibilities
Establish RCPO as a structured hub for training, guidance and best practice in change management, with a strong focus on agile and product ways of working.
* Drive Process Efficiency and Quality
* Identify inefficiencies and implement LEAN to review processes and reduce waste whilst improving satisfaction across teams
* Establish Feedback Loops
* Create mechanisms for capturing lessons learnt and gaining feedback from those involved in processes
* Facilitate cross-team collaboration and break down silos
* Ensure issues are proactively acted upon in terms of correcting problems and strengthening training and awareness of best practice
* Ensure issues and improvements are tracked and actioned collaboratively, involving key stakeholders
* Governance & Standardisation
* Work with the Governance & Strategy team to develop and enforce consistent methodologies, templates and frameworks
* Champion Change and Engagement
* Promote innovation and foster open communication and recognition to motivate teams
* Training and Capability Building
* Devise and own a training calendar and promote professional qualifications and courses
* Facilitate teach-in sessions, spotlight workshops and ensure training and learning materials are maintained and accessible
* Provide coaching on problem solving tools
* Mentor teams and lead workshops to embed continuous improvement practices
* Innovation and thought leadership
* Research emerging practices and tools, pilot new approaches, scale successful ones
* Measure and Report Impact
* Track adoption of standards and define Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs) for improvement initiatives
* Use insights (including data driven) to demonstrate value and progress; report on efficiency gains and capability improvements
Role Requirements
Minimum Criteria
* Experience of working on / with a Change Management team, with experience delivering and reporting on change in an Agile environment
* Deep understanding of the key Change Management processes, principles and methodologies, including agile best practice.
* Business change certifications or qualifications i.e. Lean Six Sigma, SAFe, Agile Project Management Practitioner.
* Experience coordinating training programmes and/or running a Centre of Excellence.
* Skilled in LEAN and driving process improvements
* Proficient in Microsoft Office (PowerPoint, Excel, Word).
Essential Criteria
* Experience of Jira, Confluence and other agile change management/collaboration tools
* Excellent organisational skills and ability to manage competing priorities.
* Strong stakeholder engagement and relationship-building skills.
* Clear, adaptable communicator for technical and non-technical audiences.
* Analytical thinker able to interpret complex information and present options.
* Experience producing progress reports and performance updates.
* Proactive, solution-focused approach with strong problem-solving skills
Desirable Criteria
* Experience working in a project or higher pressured environment.
* Knowledge of Payments directorate business processes and IT systems.
* Understanding of risk management
Inclusion and Benefits
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We’ve partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they’re needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Finally, we’re proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.
Salary and Benefits
Salary information: Leeds from £37,520 - £41,760; London from £41,200 - £46,350. We offer a comprehensive benefits package including a non-contributory pension, performance award, benefits allowance, annual leave and private medical insurance and income protection. Salary and benefits are pro-rated for part-time work where applicable.
Application Process and Security
National Security Vetting is required and may take 6 to 12 weeks post offer. The Bank is a UK Visas and Immigration sponsor; sponsorship eligibility is assessed case by case. This role closes on 02 February 2026. The assessment process will comprise two interview stages. Applications are anonymised during screening to protect candidate privacy. For more details on data use, please see the Bank’s Privacy Notice.
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