Location: This position is located at Trafford Centre, Manchester, M178AA United Kingdom
Overview
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.
Responsibilities
* People: Ability to recruit, motivate, develop and lead a team
* People: Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
* People: Recognise and develop talented individuals for advancement and growth within the organisation
* People: Uphold Company standards and act as a positive role model to others
* Leadership & Communication: Model the way by inspiring, motivating and encouraging teamwork
* Leadership & Communication: Conduct productive daily meetings to ensure that goals are met
* Leadership & Communication: Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
* Leadership & Communication: Possess excellent communication skills in both written and verbal form
* Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
* Managing the Environment: Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
* Managing the Environment: Achieve Company-average mystery shop results by uphold the Company's customer service standard
* Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
* Operations: Achieve the store stock loss goals by overseeing adherence to loss prevention practices
* Operations: Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
* Merchandising & Display: Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
* Merchandising & Display: Understand and interpret current fashion trends in local markets in order to generate creative solutions
* Merchandising & Display: Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
* Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
* Commercial Awareness: Utilise Company reports to react to trends and drive business
* Commercial Awareness: Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
* Commercial Awareness: Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
* Commercial Awareness: Demonstrate entrepreneurial skills to achieve and exceed store targets
* Commercial Awareness: "Life Leave" - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
* Wellbeing: Employee Assistance program to support with mental, physical and financial health
* Wellbeing: Discount off external gym memberships
* Wellbeing: Private Medical Insurance for eligible employees
* Employee Discounts: Up to 40% employee discount at all URBN Brands
* Travel: Season ticket loan for eligible employees
* Travel: Cycle to work scheme for eligible employees
* Continued Development: We offer structured support within the business alongside continued learning and development
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