Location: Castlecroft - Bury
Salary: 26, 968 - Pro Rata
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officerisresponsible for working with customers to promote and maximise their independence,assistingthem to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention.
Whatyoullbe doing
Toassistour customers toidentifytheir strengths, developmentneedsand risks to jointly develop a move on plan to build on or address these, including coaching andassistingcustomers to achieve greater independence;
To encourage community cohesion,identifyingopportunities for individuals to come together, share their experiences, culture and celebrate diversity.
Toassistcustomers to access other agencies and their services and know of the services within the wider community;
To coach andassistcustomers tomaintaintheir occupancy agreement and fully understand their responsibilities; and understand thedifferent typesof tenure. .;
To ensure safeguarding concerns are dealt with promptly and in line withguide linesandappropriate actionis taken;
To develop andmaintaineffective working relationships with peers in relevant organisations or agencies to ensure customers are properly supportedin accordance withtheir identified plans;
To create partnerships with social landlords, private landlords and explorevarious differentoptions for the tenants
Whatyoullneed
Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
Qualified to minimum level 2 in English and Maths
Evidence of well-developed IT and keyboard skills
Hold a full UK driving license and have access to a vehicle for use atwork.
What we need from you
You willbe requiredto attend a number offace to facetraining sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as theday to dayaspects.
Experience of working in Housing Management is desirable.
Experience of move on and resettlement work isrequired
Experience of using astrength basedapproach toassistcustomers to achieve their goals is desirable.
Experience of administration and recording procedures, with an in depth understanding of confidentiality.
Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
Experience and understanding of safeguarding.
Good written and verbal communication.
Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
Experience of providing or signposting customers towards a responsive,timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
Demonstrable coaching skills in promoting independence.
Use of the relevant range of Microsoft Office applications
What we give you in return for your hard work and commitment
PensionDC Scheme (up to 10% contribution from both colleague and Great Places)
WPAHealthcare auto enrolled at no contribution levelwith £1250 of savings available-optionto increase & add on family members
The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual LeaveStart at 26 days annual leave, increasing up to 30 dayswithin 5 years+ Bank Holidays
Reward & Recognition You Count Rewards are individual rewards for going above & beyond
Help with transport We offer season ticket loans, an affordable way topurchaseseason tickets for public transport at discountedrates.
Wage StreamYou can access savings opportunities andearly accessto wages
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Closing date: 4 th March 2026
Shortlist date: 5 th March 2026
Interview date: TBC
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