In this varied role, you will support the IT Supplier Management team with communications hardware incidents and requests.
You will set up mobile communications hardware and create cost savings by identifying and helping to implement opportunities.
This is a 6-month fixed-term contract.
What you’ll do
In this exciting role, you will:
* investigate incidents raised for mobile communication devices
* carry out the fulfilment of service requests raised formobile communication devices
* liaise with Internal IT teams and external stakeholders on telemetry faults
* assist inrecommending standard mobile communication devices
* set up mobile communication devices
* carry out CMDB maintenance and asset creation
* raisetelemetry line requests with external suppliers
* produce reports to highlightMobile Communication process improvements and efficiencies
* carry out logistical planning for customer devices.
What you’ll need
To succeed in this role, you will have:
* strong organisational skills and a keen attention to detail
* excellentcommunication skills at all levels
* theability to work calmly and efficiently under pressure
* the ability to work well under tight deadlines
* ananalytical and curious mindset
* theability to use your own initiative and be self-motivated
* excellent O365 skills,particularly in the use of Outlook and Excel
* at least three years’ experience in an ITSupport Role or similar
* a good working knowledge of Microsoft Intune, Samsung Knox and Apple DEP(advantageous)
* a good working knowledge of CMDB, ticket management and asset management
* practical experiencewith troubleshooting iOS and Android systems
* knowledge of IT servicemanagement best practice, such as ITILv3 or 4 (desirable)
* theability and willingness to learn and understand new systems quickly
* the ability and willingness to adapt to the changing needs of end users
* theability to liaise effectively with internal and external contacts.
What you’ll receive
* A combined pension contribution of up to 20%.
* Career progression and professional development opportunities.
* 25 days’ holiday rising to 28 with length of service.
* The opportunity to sell up to five days of holiday every year.
* The opportunity to buy up to ten days of holiday each year (subject to conditions).
* A healthcare package that allows you to claim back healthcare costs.
* Life assurance of up to eight times your salary.
* The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
* Cashback and discounts from more than 3,000 retailers.
* One paid volunteering day each year.
* Enhanced family leave and pay arrangements.
* Access toan interactive health and wellbeing platform.
* Support from trainedmental health first aiders.
* A £1,000 referral fee if you recommend someone who is successfully recruited by us.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
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