Job description
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Job Overview
Start Date: Ongoing (exact start date will be confirmed once full background checks have been complete)
Contract: Permanent Hours: 40 hours per week.
Hours: 8am and 7pm Monday to Friday and no weekend work.
Salary: £12.21 from 1st April 2025.
Requirements
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
Disclosure barring Service - England
Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.
Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
Benefits
What will we give you? Well there’s plenty, where do we start!
* Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
* Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
* The chance to showcase your skills and fast track your career through our internal progression path.
* Winter and summer parties, usually held in fabulous venues (Free food & drinks!)
* Employee Assistance Programme and Help at hand o 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app o Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions o Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
* Eye Care Vouchers Target driven incentives and Prizes
* Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys o Hello Fresh – 65% off o Cinema Perks – up to 44% off o Samsung – 20% off o HP – up to 40% off o Virgin Media discounts available o EE discounts available o Look Fantastic – 22% off o Fitbit – up to 20% o Garmin – up to 40 % o Expedia – up to 30% o Booking.com – up to 60% o TUI discounts available o Fragrance Shop – 16% off o Free Online Fitness Classes on Thursdays.