Overview
Role overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Create a positive team culture through recruiting, training and continuously developing your team.
* Build a motivated and high performing team, increasing chances of store success.
* Analyse sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally & commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and align to brand guidelines.
* Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health & safety regulations.
* Role objectives and KPIs: contribute to achieving or exceeding the store’s monthly sales target; drive all additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction scores meet or exceed company benchmarks; keep operational costs within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced Retail/Customer Facing environment.
* Passionate about retail and a good understanding of the latest trends and competitors.
* Strong leadership skills and experience coaching and developing a strong team.
* Strong communication skills; proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports and making commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to digital health and well-being services through TELUS Health.
* Health cash plans.
* Wide range of internal development courses; access to apprenticeships and accredited qualifications (England Only).
* Life Assurance; Health Care Cover; discounted gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation; employer engagement forums to influence positive change.
* Incremental Holiday Allowance.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
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