Are you an organised, motivated leader with a passion for delivering excellent service? Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are looking for an experienced and proactive Access to Health Records Team Leader to join our dynamic Information Governance team.
You'll lead a dedicated team responsible for managing Subject Access Requests (SAR) and ensuring patients, solicitors and partner organisations receive timely and accurate access to medical records. This is a fast‑paced role where attention to detail, legislative understanding and people skills come together to make a real difference to patient care.
You'll support process improvements, mentor new team members and play a key part in maintaining high standards of data protection and service delivery.
We offer flexible working with a blend of office and home‑based arrangements.
This vacancy is open to internal and external candidates.
37.5 hours per week – Monday to Friday (no on‑call requirements).
If you thrive on problem solving, teamwork and delivering measurable impact – we'd love to hear from you.
Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Responsibilities
* Supervising the day‑to‑day running of the Access to Health Records Team.
* Ensuring all requests for Access to Health Records are dealt with in an efficient and timely manner within the set timescales.
* Providing support and training to other team members.
* Carrying out accompanied viewings of medical records by members of the public.
* Ensuring mechanisms are in place to retrieve records, copy records and to liaise with multi‑disciplinary staff where the need arises regarding disclosure.
* Processing all associated documentation regarding appropriateness of requests, photocopying, consents and identification checks ensuring that processes are consistent, transparent and legally compliant.
* Ensuring all telephone enquiries are dealt with in an efficient and confidential manner.
* Maintaining backup systems to support the processes in the absence of electronic data capture.
* Keeping up to date with new developments and service changes in relation to Clinical records, Data Protection, Caldicott, Health Records Management as part of an individual development plan.
* Ensuring compliance with all relevant Information Governance legislation.
Our Values
* People at the Heart
* Listen and Involve
* Kind and Respectful
* ONE Team
WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
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