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Service delivery manager

Leeds
Permanent
Corecom Consulting Careers
Service delivery manager
Posted: 13h ago
Offer description

Service Delivery Manager

Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle.

The Role:
You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit.

Key Responsibilities:

1. Manage end-to-end incident and problem resolution processes

2. Conduct root cause analyses and implement preventative solutions

3. Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes)

4. Drive ...

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