We have an exciting opportunity for an Assistant Retail Manager to join our growing team in the Farm Shop. The successful applicant will support the Retail Manager in the day‑to‑day running of the farm shop, with a focus on exceptional customer service, deli and cheese counter expertise and fresh produce management. We want someone to come with fresh ideas, a strong work ethic and desire to ensure both smooth daily operations and promote the farm values and high quality standards. A passion for high quality, seasonal and artisan food and drink is essential.
* Manage the Retail Operations on a day‑to‑day basis, brief and lead the team and deal with problems as they arise. Confidently open, close and cash up.
* Deliver and oversee excellent customer service across the shop, deli, and cheese room.
* Confidently advise customers on produce, cheeses, and deli products, including pairings and storage.
* Handle queries and resolve problems in a professional, solutions‑focused way.
* Focus on the deli, cheese room and fresh produce areas as a speciality. Maintaining excellent hygiene and quality standards, liaising with chefs and suppliers and training the in‑store team.
* Assist the Retail Manager with seasonal stock selection, merchandising and creative displays. Support with training and developing Farm Shop Assistants as the team grows.
* A strong knowledge of food, drink and seasonal produce.
* Previous retail, deli, or hospitality supervisory environment.
* Experience managing stock production for deli or fresh food environment.
* Excellent problem‑solving and decision‑making skills.
* Organised, proactive, and hands‑on approach.
* Friendly and approachable with strong communication skills.
* Ability to supervise and motivate a small team.
* Flexibility to work regular weekend and Bank Holiday shifts.
* Desirable:
* Strong knowledge of British cheese, butchery and deli produce.
* Deli counter and cheese experience.
* Food hygiene qualifications.
* We are ideally looking for someone to work full‑time (including at least one regular weekend day), however part‑time applicants could also be considered.
* Benefits include great staff discounts across the business and memorable staff events.
* Also hiring: Farm Shop Assistants Join our expanding team with sociable hours, on‑the‑job training, competitive hourly rates, weekend availability essential, and great staff discounts. Passion for seasonal, locally sourced food and a positive, can‑do attitude are key. Apply: Email Carly with your CV at carly@peterleymanorfarm.co.uk.
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