Volunteer Coordinator
Location: Milton Keynes, Buckinghamshire (minimum of 3 days in the office per week)
Salary : A GBP 29,000 : A GBP 32,000 per annum
Vacancy Type : 12 month contract, Full time 37.5 hours per week
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life:saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.
Main Purpose and Scope of the Role :
The Volunteer Coordinator is responsible for the coordination, delivery and ongoing support of volunteer activity across the charity, ensuring volunteers have a positive, meaningful and wellAEUR'supported experience.
This role combines handsAEUR'on volunteer coordination with people engagement activity, supporting engagement, communication and safeguarding processes across both volunteers and staff. The postholder works closely with colleagues across the organisation to ensure volunteer involvement is wellAEUR'planned, compliant and aligned with operational needs.
What Youll Do:
You will coordinate the end to end volunteer journey, from recruitment and onboarding through to ongoing support, engagement and departure. You will act as a key point of contact for volunteers, support teams to work effectively with volunteers, and ensure accurate records, communication and safeguarding processes are maintained.
Reports to : People Engagement Manager
About the Role
This is an operational, peopleAEUR'focused role suited to someone who enjoys building relationships, organising activity and supporting others. You will work closely with staff, volunteers and external partners, ensuring volunteering activity runs smoothly and consistently across the charity.
The role requires excellent organisation, strong communication skills and confidence.
Responsibilities of the Role
Volunteer Recruitment and Engagement
* Coordinate volunteer recruitment activity to meet charity needs
* Support the delivery of volunteer marketing campaigns across social media, recruitment platforms and community networks
* Build and maintain relationships with community groups, schools, businesses and partner organisations
* Represent the charity at volunteer recruitment events and community activities
* Support interviews and suitability assessments for prospective volunteers
* Ensure references and checks are completed in line with policy
Volunteer Onboarding, Training and Support
* Coordinate induction processes for new volunteers
* Ensure volunteers receive appropriate role specific training, working with internal teams
* Maintain regular communication with volunteers to support engagement and retention
* Act as a key point of contact for volunteer queries or concerns
* Support volunteers leaving the organisation and gather feedback
Volunteer Engagement and Communication
* Support clear and consistent communication with volunteers across the charity
* Maintain and update volunteer communications via Assemble and other platforms
* Support the Volunteer Forum and other engagement initiatives
* Develop and maintain guidance and resources for staff working with volunteers
Compliance and Administration
* Ensure volunteer activity complies with safeguarding, GDPR, health and safety and volunteer management standards
* Maintain accurate and up to date volunteer records on Assemble
* Monitor volunteer data and prepare basic reports on recruitment, engagement and retention
* Escalate safeguarding or compliance concerns to the appropriate manager
Fundraising and Cross Departmental Support
* Coordinate volunteer involvement in fundraising events and campaigns
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