Guest Services &
Requirements Assistant
Hoar Cross Hall – Barons Eden
Hoar Cross Hall, part of the
award-winning Barons Eden collection, is looking for a Guest Services &
Requirements Assistant to join our housekeeping team and help deliver
exceptional, personalised experiences for our guests.
This is a hands-on, guest-focused
role, ideal for someone who takes pride in high standards, enjoys working as
part of a team, and has a genuine passion for hospitality.
Please note: This role
does not qualify for visa sponsorship, and sponsorship will not be provided at
any point.
The Role
Reporting to the Head Housekeeper
and supported by the Deputy Head Housekeeper and Housekeeping Supervisors, you
will play a key role in ensuring guest requirements are prepared, coordinated,
and delivered to the highest standard. From pre-arrival room preparation to
maintaining guest-facing areas, you’ll help create a seamless and memorable
guest journey.
Key Responsibilities
* Collecting, recording, and coordinating guest
special requirements prior to arrival
* Liaising with kitchen, bar, and operational teams
to ensure requested items and supplies are prepared in advance
* Delivering guest amenities and special requests to
bedrooms before guest arrival
* Completing turndown services in line with brand
standards
* Cleaning and maintaining public and guest-facing
areas to a high standard
* Reporting maintenance issues, hazards, and
accidents promptly
* Supporting Housekeeping, Guest Services, and Food
& Beverage teams during busy periods
* Providing friendly, professional customer care and
responding to guest enquiries
What We’re Looking For
* A reliable, honest, and professional individual
with excellent attention to detail
* A flexible team player who is willing to support
different areas of the hotel as required
* Someone who takes pride in their appearance,
timekeeping, and work standards
* Previous experience in hospitality or housekeeping
is desirable but not essential – full training will be provided
* Applicants must have the right to work in the UK –
sponsorship is not available for this role
* Weekend and bank holiday availability is required
Additional Information
* Working hours: 1:00pm – 9:30pm
* Working a minimum of 2 days per week (16+ hours)
* Flexibility to work weekends and bank holidays is essential.
What We Offer
* A supportive team environment in a luxury hotel and
spa setting
* Training and development opportunities
* Uniform provided
* The opportunity to be part of the Barons Eden
collection, known for exceptional guest experiences
If you enjoy delivering
outstanding service and want to be part of a team that values quality, care,
and professionalism, we’d love to hear from you.
Why Join Us
* Work in a picturesque,
historic estate with a focus on luxury and high standards in hospitality
* Complimentary Spa Day on
work anniversaries at any of our company spas
* Free meal provided daily
through our staff canteen
* Complimentary use of leisure
and spa facilities
* Access to the Employee
Assistance Program
* 30% discount on overnight
stays and spa days
* Discounts on food, drink and
retail across our venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and
training programme
* Perkbox Online benefits and
discounts
* On-line Doctor support
(appointments/prescriptions)
* A fun, supportive and
inclusive work environment with loads of development opportunities
People say you
can’t choose your family, well we choose you to be part of ours!
Apply now to join the Hoar
Cross Hall team.